Dig a little

deeper.

Skills

 

  • Archetypes/Personas

  • Affinity mapping

  • Blueprinting

  • Card sort

  • Competitive/Comparative Analysis

  • Content analysis

  • Cross-functional relationship management

  • Contextual inquiry

  • Data analysis

  • Data visualization

  • Design sprint facilitator

  • Design research

  • Design operations

  • Diary studies

  • Excellent communicator

  • First-click tests

 

  • Guerilla user research

  • Journey mapping

  • Just enough research

  • Management Operation System

  • Miro whiteboard workshop creation

  • Prioritization

  • Product management

  • Remote interviews

  • Research presentations

  • Research reports

  • Seasoned presenter

  • Storyteller

  • Study plans

  • Survey design

  • Workshop facilitation

  • Usability testing

 

Tools

 

  • Abobe Illustrator

  • Adobe After Effects

  • Confluence

  • Google/MSFT/Apple Suite

  • Google Forms

  • Handrail UX

  • Figma

  • MechanicalTurk

 

  • Miro

  • Markdown

  • Python

  • Qualtrics

  • Sketch

  • SPSS

  • Squarespace

  • UserTesting.com

  • UserZoom.com

 

Experience

 

Design & Product Operations Manager

Electronic Arts  - Oct 2019 - Present

▪ Was the research lead for a cross-sequential study that measured how a new collaborative remote work model affected our organization of 400+ people. Approached the study using mixed methods including: interviews, surveys, and analysis of JIRA velocity. Presented research insights to EA senior leaders  

▪ Conducted structured interviews with 60 EAX members to understand the baseline of organizational gaps in the design team. Using UX research methods, information was synthesized and resulted in recommendations that led to the creation of a DesignOps program, backlog, and roadmap

▪  Co-created a design playbook that highlights EAX Design’s excellence in craft, EA’s strategy, and showcase our talented designers. Created a companion curriculum to standardize and socialize best practices

▪  Product and project managed The Focalizer, a homegrown application that automates the manual effort of images and video production across the EA Desktop application. Managed the project to MVP

▪  Created materials for a remote design sprint workshop, led two workshops across the team, which resulted in highly positive feedback due to it’s structure, organization, and facilitation method

▪  Implemented a remote design sprint facilitator training program to scale the facilitation skillsets across the EAX org

▪  Created the Player Experience Index Program, a methodology and process that uses the UX Honeycomb to measure qualitative aspects of design in our EA products.

▪ Scaled remote design sprint methodology across the design team, the EAX organization, and across 3 EA studios

 
 

Teaching Assistant, Carnegie Mellon University

UX Research Methods for Product Innovation  - Oct 2020 - Dec 2020

▪ Responsible for assisting the professor with UX research materials, including rubrics, providing mentorship, QA’ing curriculum material, and creating a quiz question bank for qualitative and quantitative methods

 
 

UX Apprentice

General Assembly  - Jun 2019 - Sept 2019

▪ Received 400+ hours of instruction and 200+ hours of Lean UX methods resulting in 5 completed projects

▪ Understood product specifications and user psychology to translate concepts into user flows, wireframes, journey maps, mockups, and prototypes for intuitive user experiences

▪ Developed research plans, and moderated, analyzed, synthesized, and delivered research results to the team

▪ Across five projects: conducted 4 baseline usability studies, created 6 archetypes, 1 journey map, 2 empathy maps, 4 usability studies the projects’ mock-ups, 27 semi-structured interviews, 3 content analyses, 4 research plans, 8 user flows, 4 wireframes, 4 mock-ups, and 4 research presentations

 
 

Technical Program Manager

Stanford University - Mar 2018 – Apr 2019

▪ Advised Stanford faculty on biases, best practices, and methods for course feedback

▪ Designed and implemented a suite of 4 tools to gather online feedback. This enabled 2.2K faculty, and 4K+ graduate students to use a self-service model to gather feedback from 16K+ students

▪ Managed the university course feedback program and its software systems for 5 out of 7 Stanford schools affecting 1.5K+ instructors and 12K+ students

▪ Modified the system configuration for course feedback software that enabled 62 Summer term instructors and their 51 courses to newly adopt the end-term evaluation product

 
 

Product Manager

Stanford University - Dec 2015 – Feb 2018

▪ Led the implementation of budgeting software for graduate aid (GFPS) that impacted 23K+ students and enabled 350+ department administrators to manage over $80M of graduate funds

▪ Conducted competitive analysis of 40 non-Stanford academic institutions for the replacement of an application used to track Stanford University faculty salaries

▪ Built strong relationships and a rich network with dean and director-level stakeholders across schools and cross-functional teams using a diplomatic approach to improve business outcomes

 
 

Project Manager

Stanford University - Dec 2014 - Nov 2015

▪ Led a product research effort for the replacement of a legacy custom software that managed the faculty lifecycle, HandSOn, resulting in 100% satisfaction from director and dean-level stakeholders

▪ Directed all aspects of evaluating and selecting vendors for a Request for Proposal (RFP) process; managed quotes and solution proposals from 11 vendors

 

Education

 

2018 | Carnegie Mellon University, Master of Science in Software Management, Summa Cum Laude 4.0

2018 | General Assembly, User Experience Design Apprenticeship

2010 | University of California, Irvine, Bachelor of Arts in Psychology